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Frequently Asked Questions

COVID-19 DELAYS
Our fulfillment centers and carrier networks are open and operational. You may experience temporary delays in the ordering process as a result of the additional safety measures we are employing to help protect our teams and our customers.

HOW LONG DOES DELIVERY TAKE?
Standard: 2 – 3 weeks
Expedited: 1 Week
VIP: 2 – 3 days
Orders are delivered Monday to Friday.Please note: orders are not shipped and/or delivered on weekends or holidays.

DO YOU SHIP INTERNATIONALLY?
Yes! Any country outside of the Pakistan will be charged shipping fee. If you wish to ship to a country that is not available in the checkout options, please contact the customer service team.

Your order may be required to pay customs and import duties upon arrival of the goods into your country. Hania is not responsible for any taxes or duties the customs office may charge you, and payment is necessary to release your order from customs.

Please check your local customs office for more information as customs policies and import duties vary from country to country.

WILL I HAVE TO SIGN FOR MY DELIVERY?
We recommend that someone is present to sign for the delivery.

HOW CAN I TRACK MY ORDER?
You will receive an email with tracking number once your order is ready to ship.

WHAT IS OUR RETURNS POLICY?
Our clothing is made-to-order, just for you and no one else.

WHAT IF THE ITEM IS FAULTY?
We stand behind our product! If for some reason, you feel as though the item is faulty, please email us at support@haniabayadresses.com with 3-4 large well lit photos of the item, along with your order number and we will contact you with any next steps.

CAN I CANCEL MY ORDER?
Yes! You are able to cancel your order within 24 hours of purchase. If you would like to cancel your order, please contact us immediately at support@tech4style.com with your cancellation request and order number.

WHAT IS STORE CREDIT AND HOW DO I USE MY STORE CREDIT?
A Store Credit is a dollar amount that is available for you to use towards a future purchase through www.tech4style.com It is generally generated from returning a product or/and its shipping charges.

When you are ready to redeem your Store Credit, please contact us at support@tech4style.com with your new order! Please note that a store credit can be transferred to another person or account and can be sold.

DO YOU HAVE A PHONE NUMBER I CAN CALL?
We offer customer service support over the phone and whatsapp, We’d love to answer any questions you have via phone, email or whatsapp chat.

We focus on providing fast and high quality responses by phone , email or whatsapp chat, so you’re always talking to a human that can help first-hand.

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